Who we are
Awab Textiles Limited is the controller of personal information collected through this website and through enquiries made to our business. Our registered office is Unit 4 Jubilee Works, Vale Street, Bolton, BL2 6QF. You can contact us at zalayed@awabtextiles.co.uk or on 07795 429115.
Information we collect
We may collect your name, company, job role, postal address, email address, telephone number, enquiry details, specifications, correspondence and any other information you choose to provide. Our hosting and security systems may also record technical information such as an IP address, browser type, access time and requested pages where this is necessary to operate and protect the website.
How information is collected
Information is collected when you submit an enquiry form, email or telephone us, request a quotation, provide a textile or project specification, correspond with us during sampling or supply, or otherwise deal with the company. We may also receive business contact information from a colleague within your organisation or from a professional adviser involved in an enquiry.
Why we use information
We use personal information to respond to enquiries, assess requirements, prepare quotations, communicate about samples or production, administer customer and supplier relationships, keep appropriate business records, secure our systems and comply with legal obligations. Depending on the circumstances, our lawful basis may be taking steps before entering a contract, performing a contract, complying with a legal obligation, pursuing our legitimate interests in operating and protecting the business, or consent where consent is specifically requested.
Sharing and processors
We do not sell personal information. Information may be shared where reasonably necessary with hosting, email, IT, professional-advisory, delivery or other service providers acting for us, and with public authorities where disclosure is required by law. Providers should receive only the information needed for their role and be subject to appropriate duties of confidence and data protection.
International transfers
If a service provider processes information outside the United Kingdom, we will consider the transfer mechanism and protections required by UK data-protection law. This may include an adequacy regulation or recognised contractual safeguards.
Retention and security
We retain information only for as long as it is reasonably needed for the purpose collected, to maintain relevant business and tax records, to deal with a dispute or to meet a legal obligation. Retention periods vary with the nature of the relationship and record. We use proportionate organisational and technical measures intended to protect information, but no internet transmission or storage system can be guaranteed completely secure.
Your rights
Subject to the law and any applicable exemptions, you may have rights to ask for access to your personal information, correction, erasure, restriction, portability and objection to particular processing. Where processing is based on consent, you may withdraw that consent without affecting earlier lawful processing. You may also ask us to explain relevant processing.
Complaints and updates
Please contact us first if you have a privacy concern so that we can try to resolve it. You may also complain to the Information Commissioner's Office at ico.org.uk. We may update this policy when our practices, services or legal obligations change. The version published on this page is the current website version.